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ServiceNow Admin training course

Module 1: ServiceNow User Interface.

      • Explore the UI
      • Application Navigator
      • Mobile Interface
      • Plugins
      • Branding Options
      • Work with Lists
      • Filters
      • Forms
      • Search Capabilities
      • Lab Exercises
      • UI Essentials Lab
        • Configure Navigation
        • UI
        • Search
        • Branding options
      • Configuration Essentials Lab
        • Manage and Configure Incident
        • Manage and Configure Problem
        • Manage and Configure Change
        • Lists
        • Forms
        • Create and Apply Filters

Module 2: User Administration

      • Configure User Accounts
      • Configure Groups
      • Configure Roles
      • User Administration Lab
        • Add Users
        • Add new Group
        • Assign Roles to a Group
        • Add Users to new Groups,
        • Create and Test New Assignment Rule

Module 3: Data Management

      • Discuss ServiceNow Data Structures: Databases, Tables, and Records
      • Work with Import Sets and Transform Maps
      • Add Configuration Items (CIs) to the CMDB
      • Tables Lab
        • Create new Tables
        • Create new Applications
        • Create new Modules
      • Import Sets Lab
        • Work with Import Sets and Transform Maps
      • CMDB Lab:
        • Add and Map Configuration Items (Cis)

Module 4: Service Automation Platform

      • Work with key ServiceNow Platform Applications and Functionality
      • Knowledge Management
      • Service Catalog
      • Workflows
      • SLAs
      • Lab exercises
        • Knowledge Management Lab
        • Create and Attach Knowledge Base Articles
      • Service Catalog Lab
        • Create Service Catalog Items, Variables
        • Create a Service Catalog Order Guide
      • Workflows Lab
        • Modify and Test Workflow and Approvals
      • SLAs Lab
        • Define an SLA for Catalog Requests
      • Reports Lab
        • Explore the Reporting Application to review Report Types
        • Work with Gauges
        • Homepages
        • Create a report from a list

Module 5: Core Application Administration

      • Work with UI Policies
      • Data Policies
      • UI Actions
      • Business Rules and Client Scripts
      • Configure Application Security
      • Work with Events and Notifications
      • Policies and Interaction Lab:
        • Work with UI Policies
        • Data Policies
        • UI Actions
        • Business Rules and Client Scripts
        • Application Security Lab
        • Provide Application and Module Access for a specified role
        • Create an Access Control Rule to allow record Read Access
        • Create an Access Control Rule to restrict column Read Access
      • Notifications Lab
        • Observe a Business Rule and Registry associated with a P1   Change Event
        • Create a Notification based upon a Business Rule
        • Configure and send an email notification
        • Create an SMS notification

Module 6: Ongoing Maintenance

      • Create and Apply Update Sets
      • Learn about the Upgrade Process and Release Cycle
      • Record Baseline Performance Statistics
      • Use Social IT Capabilities
      • Update Sets Lab:
        • Create then Retrieve an Update Set
      • Upgrades, Performance and Troubleshooting Lab:
        • Confirm Release and Upgrade Status
        • Edit New Build Notifications
        • Review Baseline Statistics
      • Social IT Lab:
        • Configure Live Feed to Automatically Post High Priority Incidents

Module 7: Data Import & MID Server.

      • Mid Server.
      • JDBC Import.
      • File Import using FTP.
      • LDAP Import.
      • MID Server Installation & Configuration Lab.
        • Installing MID Server on Windows.
        • Installing MID Server on Linux.
        • Configuring MID Server.
        • Troubleshooting MID Server connectivity.
      • Data Base Import Lab
        • Setup sample MySQL Data Base in Cloud.
        • Importing Data from MySQL to ServiceNow
      • FTP Import lab
        • Setup sample FTP server.
        • Importing Data from a File from FTP Server.

The practical exercises were useful in offering ‘hands on’ experience. The interactive atmosphere and live examples used for illustration were refreshing.


Very well organized and conceived. By following the course, I was able to learn and build on the concepts with minimal questions or frustration. It taught me what I was looking to learn, was well organized, and well-paced. I’m already applying what I learned at work.


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  • 45 Days


    •   Live Instructor Led Course
    •   Batch Flexibility
    •   Customized Course
    •   Live Projects
    •   Resume Preparation

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